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  • Writer's pictureDAVE MOORE

Actions speak…

…\’Louder Than Words\’ is a great book by Joe Navarro.

Who is Joe Navarro??

Not many can say they were personally approached to join the FBI, but this is exactly what happened to Joe Navarro while he was working as a police officer at the tender age of 23. He accepted their offer and became one of the youngest agents ever to join the renowned investigative agency.

Joe spent the next 25 years at the FBI, working both as an agent and supervisor in the areas of counterintelligence and counterterrorism. Through his work he was able to study, refine and apply the science of non-verbal communications. His acumen in this field and his success as a spy-catcher, led Joe to begin training FBI agents and the intelligence community. Retiring from the FBI in 2003, and meeting overwhelming demand for his notable insights into human behavior, Joe has dedicated himself to speaking and consulting with major corporations worldwide. Today Joe is recognized as one of the world’s foremost authorities on reading non-verbal communications and he is regularly interviewed on programs such as NBC’s Today Show, Fox News, ABC’s Good Morning America, CBS’ Early Show, and for publications such as The Washington Post and Psychology Today.

Well, that\’s him. 

The book I am talking about is called Louder Than Words.

According to Amazon:   \”International bestselling author and behaviour expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking. Why is it that some people have all the elements of success education, skills, integrity, motivation but can\’t seem to move from effectiveness to excellence in their careers? Behaviour expert Joe Navarro reveals the long-sought answer. Louder Than Words teaches how to master nonverbal intelligence, the ability to interpret and use nonverbal signals in poker terms, \’tells\’ in business to assess and influence others. Drawing on his decades in the behavioural sciences, Navarro shows how to use his simple yet powerful \’comfort/discomfort\’ model to decode what\’s really being said at meetings, interviews, negotiations, presentations, business meals, and more, including the casual exchanges that often impact decisions and reputations. Jump-start your career as you discover how to: Read body language to understand what clients, coworkers, interviewers, or interviewees are thinking, feeling, or intending, and discern nonverbal cues of concern, disagreement, or doubt even over the phone. Master the all-important first impression and use settings, seating, and gestures to inspire and captivate. Recognise habits that send the wrong message, from nail biting to wearing inappropriate attire and see what posture, work practices, workspaces, and even electronic habits say about people. Become culturally aware and gender-sensitive, from best handshake practices to personal space preferences. Learn what the \’comfort dividend\’ can do for you and your business. Explore how the concept of \’curbside appeal\’ applies to you and your business, and can mean the difference between average and exceptional. Use Louder Than Words to close the deal, keep your customers, secure new ones, and lead your company with confidence. For job seekers looking to stand out from the pack, this book is your get-back-to-work bible.\” To me, it\’s a work of art.  It\’s a very easy to read book which takes what some people would deem a difficult subject and turns it into something that anyone can understand.

There are countless observations and metaphors.  He talks of the Nixon/ Kennedy debate which everyone listening on radio thought Nixon had won. The larger, TV viewing audience saw a different debate from what was heard.

It condences all of the information you need to be able to read the body language, facial expressions and non-verbal communication of everyone in any situation. You not only get a better understanding of what is REALLY going on but also, it allows you to get the upper hand in numerous day to day situations.

The subjects covered range from the fundamentals of nonverbal intelligence to applied nonverbal intelligence, and includes sections on how you look, how you are perceived and also how your organization is perceived.

Your code of dress is analysed (put those sports socks back in the drawer!) and also how you talk on the phone and what your desk looks like!  He leaves no stone unturned.

This is not just a book for personal use.  It can be applied in the corporate world and has thought provoking ideas that will make you re-evaluate how you are promoting and running your company.

Once you have read it, every time you look at someone you analyse them.  You get to know the signs and the things NOT to do.


Do NOT put your hands in your pockets

(unless you are getting your money out to buy this book!)

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